“You can photoshop me to look better, right?” We’ve all heard that line from a bride or member of the wedding party. Well, after this tutorial we hope that you can respond, “As a matter of fact, I can!” Blemishes are a fact of life. We all have them from time to time and unfortunately so do our brides and grooms. In this tutorial, Josh will show you how we helped out a groom who cut himself shaving the morning of his wedding. Enjoy!
A clean lens and sensor is crucial! In this blog, Andrew Waite will share some tips on keeping that glass squeaky clean, some of the options available, along with their various pros and cons. Also, what to do if you discover your lens or sensor was dirty AFTER it is too late and you’re already in post.
No matter how many times you tell a couple how long their film will take to complete, there is always that Bride that calls the studio the week after her wedding, asking, “When will my film be done?!?”
It is extremely important to be in communication with our couples as to the status of their film. And we’ve found that the best way to communicate the progress of their film is through, “status e-mails.” These e-mails have been received extremely well by our couples. Because the status e-mails monitor the progress of their film, they don’t have to be constantly calling our studio to inquire about their project (which frees-up our time to actually work on them).
Our system consists of 8 different stages: processing, editing, audio, color grading, finishing, exporting, packaging, and completion. With each e-mail, there is a detailed description of what that specific stage entails. For example, the first stage is “processing.” In this e-mail, our couples will learn how their footage is converted into useable video files, and that that action can take up to 1 week. After reading this e-mail, the couple knows they can expect their next update within a week.
The progress bar at the top of the e-mail indicates how far along their film is in relation to the entire process. With each e-mail they get a bit closer to the finished project!
As simple as it sounds, communication with your clients is key to building a great relationship with them. And keeping them informed and telling them the details of the entire process helps to build that communication. We are very conservative with our time estimates, this is to afford us more time in the event we get backed up. I always say, it is better to under promise and over deliver!
You can download our complete “Status E-mail Updates” @ http://hdmweb.com/emailstages/…. of course, you will want to update them with your information and make them your own! Good luck!
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